{"product_id":"unreasonable-hospitality-will-guidara-9781529146820","title":"Unreasonable Hospitality","description":"\u003cp\u003eLearn the surprising power of delivering beyond your customers' expectations.\u003c\/p\u003e\n\n\u003cp\u003eTHE NEW YORK TIMES BESTSELLER\u003c\/p\u003e\n\n\u003cp\u003eAS SEEN ON THE HIT TV SHOW 'THE BEAR'\u003c\/p\u003e\n\n\u003cp\u003e'Any organization would benefit from his thinking' Simon Sinek, bestselling author of Start With Why\u003c\/p\u003e\n\n\u003cp\u003e'One of the five best management books I have ever read. Plus, it is the most engaging and entertaining' Roger Martin, bestselling author of Playing to Win\u003c\/p\u003e\n\n\u003cp\u003eThe inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003eAt just twenty-six years old, Will Guidara took charge of Eleven Madison Park- a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.\u003c\/p\u003e\n\n\u003cp\u003eHow did Guidara pull off this unprecedented transformation?\u003c\/p\u003e\n\n\u003cp\u003eRadical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality.\u003c\/p\u003e\n\n\u003cp\u003eFrom surprising a family, who had never seen snow, with a magical sledding trip through Central Park, to filling a private dining room with sand and mai-tais to console a couple with a cancelled holiday trip, Guidara's leadership philosophy has empowered his team to think and act differently.\u003c\/p\u003e\n\n\u003cp\u003eThe lasting impact was felt behind the scenes. where they learnt-\u003c\/p\u003e\n\n\u003cp\u003e \u003c\/p\u003e\n\n\u003cp\u003eHow to deliver praise and criticism with intention\n\u003cbr\u003eWhy the solution to the toughest business challenges is often to give more, not less\n\u003cbr\u003eHow real magic happens when every employee starts thinking like an owner\u003c\/p\u003e\n\n\u003cp\u003e \n\u003cbr\u003eNow in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business - and how we can all transform ordinary transactions into extraordinary experiences.\u003c\/p\u003e\n\n\u003cp\u003ePacked with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.\u003c\/p\u003e","brand":"Will Guidara","offers":[{"title":"New","offer_id":48782870544627,"sku":"9781529146820","price":36.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0634\/4284\/5939\/files\/9781529146820.jpg?v=1775008537","url":"https:\/\/www.harryhartog.com.au\/products\/unreasonable-hospitality-will-guidara-9781529146820","provider":"Harry Hartog Bookseller","version":"1.0","type":"link"}