Join Our Team

Harry Hartog is an Australian, family-owned business with a growing network of stores across NSW, ACT, Queensland, and South Australia. We are proud to create welcoming spaces that sit at the heart of their communities. Driven by a deep love of books, we are committed to keeping the magic of the physical book alive for generations to come and we invite you to join us on that journey.

We are seeking an experienced Store Manager to lead our Bondi store. This is an exciting opportunity for a passionate retail leader who loves books, believes in the power of community, and thrives on creating meaningful customer connections. You will play a key role in building a vibrant local hub, curating inspiring experiences, fostering community engagement, and leading a team that brings the joy of books to life. Bring your creativity, leadership, and vision to create a thriving, welcoming, and aspirational shopping destination.

The successful applicant will be required to work a 5-day roster, including one day on weekends.

Responsibilities:

• Oversee all store operations and processes, allocating responsibilities to ensure efficient daily performance.
• Lead, coach, and inspire a team of passionate booksellers, including recruitment, training, performance management, and roster planning.
• Maintain exceptional standards across store presentation, visual merchandising, and customer service.
• Drive sales performance by motivating the team to achieve targets and deliver engaging customer experiences.
• Act as the point of escalation for customer feedback, enquiries, and complaints, resolving issues with professionalism and care.
• Foster a positive, inclusive workplace culture aligned with the organisation’s core values.
• Manage inventory levels, including stock receivals, transfers, and returns, to support sales and minimise loss.
• Ensure accurate completion of all administrative, financial, and reporting requirements.
• Plan and deliver instore promotional events, displays, and activations to drive engagement and foot traffic.

Selection Criteria

• Proven experience delivering exceptional sales performance and customer service.
• Strong understanding of retail management practices and store operations.
• A genuine passion for books and reading.
• Excellent communication and interpersonal skills, with the ability to build rapport at all levels.
• Highly developed time management, problem solving, and organisational skills.
• Demonstrated leadership capability, with experience developing, motivating, and leading high-performing teams.
• Experience in stock management, including receipting, returns, and maintaining accurate inventory.
• A proactive, “can-do” attitude with a strong focus on results and operational excellence.
• Exceptional visual merchandising and presentation skills.

Harry Hartog is an Australian, family-owned business with a growing network of stores across NSW, ACT, Queensland, and South Australia. We are proud to create welcoming spaces that sit at the heart of their communities. Driven by a deep love of books, we are committed to keeping the magic of the physical book alive for generations to come and we invite you to join us on that journey.

We are seeking a passionate and energetic Assistant Store Manager to join the opening of our new Harry Hartog store located in Chatswood Chase. If you love books, thrive on creating exceptional customer experiences, and enjoy leading a team, this is your chance to help shape a vibrant, welcoming store that becomes a true community hub. You will support the Store Manager in day-to-day operations, inspire and guide the team, contribute to engaging instore experiences, and bring your creativity and leadership to foster a positive sales culture while making every visit enjoyable, memorable, and full of discovery.

The successful applicant will be required to work a 5-day roster, including one day on weekends.

Responsibilities:

• Support the Store Manager in overseeing day-to-day store operations, ensuring smooth and efficient performance.
• Assist in leading, coaching, and motivating a team of booksellers, including training, rostering, and performance support.
• Lead by example to drive sales performance and encourage a results focused team culture.
• Assist in maintaining high standards of store presentation, visual merchandising, and customer service.
• Encourage the team to achieve sales targets and deliver engaging, memorable customer experiences.
• Provide solutions for customer enquiries, feedback, and complaints professionally, acting as a first point of escalation.
• Contribute to a positive, inclusive, and values driven workplace culture.
• Assist with inventory management, including stock receivals, transfers, and returns, to support sales and minimise loss.
• Assist in all administrative, financial, and reporting tasks are completed accurately.
• Support in planning and executing instore events, promotions, and displays to drive customer engagement and foot traffic.

 Selection Criteria

• Experience in achieving sales results while providing excellent customer service.
• An understanding of retail operations and day to day store management.
• A genuine love of books and a passion for sharing that with others.
• Strong communication and interpersonal skills, with the ability to connect positively with customers and team members.
• Well organised, with effective time management and problem solving skills.
• Leadership experience, with the ability to support, motivate, and develop a team.
• Proficiency in other languages would be advantageous.

If you are interested in joining our brand new Chatswood Chase team as a part-time or casual bookseller, we ecourage you to send your resume and cover letter to hr@harryhartog.com.au.