FAQ

Q: I can see a book that I wish to order as available in store but I can’t add it to my HH online shopping cart?
A: Only books available in stock at our online store are available to purchase online. Please contact your preferred Harry Hartog store and our friendly team will assist with your order.

Q: Can I pre order new release titles?
A: Please contact your preferred Harry Hartog store and our friendly team will assist with your order.

Q: I’ve just placed an order and my card has been charged, where is my tax invoice?
A: A tax invoice will be included in with the item for delivery.

Q: I forgot to flag my HH loyalty membership.
A: Existing loyalty customers will be flagged for the loyalty program as part of the order despatch process. Every online customer will be added to the Harry Hartog loyalty program.

Q: Where do I see my Loyalty points balance and how can I redeem points?
A: Loyalty points are shown on the register receipt/ tax invoice. Loyalty points can be redeemed for purchases at a Harry Hartog shop once the customers spend has reached $200.

Q: Can I redeem my Harry Hartog Loyalty points online?
A: At present we can only accept payment via our secure payment gateway by credit card. Loyalty points can be accrued on all online orders and may be redeemed on purchases made at a Harry Hartog shop.

Q: When will my credit card be charged if I order online?
A: Your credit card will only be charged at the checkout on the Harry Hartog Online Store.

Q: I haven’t received my tracking information?
A: Orders are processed daily and we estimate that orders are despatched within 2 business days. Australia post tracking information is sent out as part of this despatch process. Pease check your spam folders. If it has been longer than 3 business days, please email onlineorders@harryhartog.com.au.

Q: Where is my book order?
A: Once processed at the webstore you will receive an email confirming despatch and a link to track your delivery via Australia Post. Delivery times will vary depending on the location that the is being sent to. If you have received your despatch information, please track you parcel by Australia post at https://auspost.com.au/mypost/track/#/search.

If delays are experienced please check in with your local Australia Post office and if your order hasn’t arrived after 3 weeks please email onlineorders@harryhartog.com.au.

Q: Do you offer express shipping?
A: Orders placed with Harry Hartog Online Store can only be posted by standard Australia Post delivery. Should you require express shipping please enquire at the store stocking your chosen item, they will be able to organise an alternative express shipping for you at additional cost.

Q: My book has arrived damaged or incorrect
A: Please contact our online orders team. For information on Harry Hartog’s online returns policy, please refer to the Harry Hartog Returns Policy.

Q: Can I use my Harry Hartog gift or exchange voucher for online purchases?
A: At present we can only accept payment via our secure payment gateway by credit card.

Q: What is the latest date that I can place an order for Christmas Delivery?
A: This year, we encourage our customers to shop early for Christmas. Australia Post has advised they expect delay deliveries for items shipped during the Christmas peak period. Last orders to be placed online by 9 December 2020 for Christmas delivery; otherwise utilise Reserve & Collect or head into your local Harry Hartog store.