Returns

ONLINE RETURN POLICY

Please read through our terms and conditions to verify if you are eligible to apply for a return of purchase, before applying.  Once the item has been received by a customer they have seven days (7 days) to apply for a return adhering to the conditions below:

  • Please send a picture of the item and the invoice/receipt to this email address onlineorders@harryhartog.com.au noting the reasons for wanting to return the item/s.
  • When Harry Hartog accepts your return, you will receive instruction details of how to return the item.
  • Faulty items, misbound items, or incorrect items that have been sent as a result of Harry Hartog’s error, can be returned for exchange of same item or a full refund.
  • Any purchases made from the Harry Hartog Online Store cannot be returned to any of our shops
  • It is imperative that no return is sent at a customer’s own discretion. Your request and approval requires authorization before sending. Please send your request to onlineorders@harryhartog.com.au
  • Please note that only returns that have been authorized by Harry Hartog can and will be accepted.
  • All original shipping costs are refundable and all costs for return shipment will be covered by Harry Hartog once the Return is authorised by our online orders team.
  • We do not hold responsibility for products lost in transit.
  • There is a seven (7) day policy of returns for faulty items.
  • We do not accept any returns requests on sale items. All sales are final, no exceptions.

 

IN-STORE RETURN POLICY

When purchasing from Harry Hartog, you automatically accept our return policy below. Harry Hartog has the right to refuse any return of products outside of our Returns Policy.

Exchanges on items except second hand books can be made within 7 days from date of purchase, with your receipt as proof of purchase. Please note that these exchanges can only occur at the shop from where the items were originally purchased. Exchanges cannot occur from our Harry Hartog Online Store.

Harry Hartog will offer either a replacement or a full refund for any item that is faulty, misbound or where Harry Hartog has made an error, if returned within 7 days of purchase with your receipt of purchase.

No refunds will be given unless an item is faulty, misbound or where Harry Hartog has made an error.

We do not offer discretionary refunds for change of mind.

Harry Hartog operates their shops and online store as separate entities and therefore they have policies that at no time allow for returns or exchanges to be crossed between shops.
 

Thank you for shopping with us at Harry Hartog. We reserve the right to make amendments to our Terms and Conditions at any given time. We assure that we will have all updates accessible online. The continued use of www.harryhartog.com.au is to accept our new Terms and Conditions.